We guarantee your full satisfaction or your money back. There is a 35% administration fee for all the refunds. The refund policy will not take effect:
1. If you have approved your design.
2. If we have begun working on one of your samples and made 1 change for you.
3. If the company we are making the design for closes, changes their name, or their activity.
4. If we do not hear back from you for more than 4 months.
5. If you have obtained the design from a 3rd party.
6. If you've received all your requested items.
7. After the 90 days of Order Date.
How the money will be transferred?
If you have paid using your credit card - the money will be transferred back to your credit card account. It may take up to 9 business days before the money can appear on your account.
Due to the complexities of international copyright and trademark law, Kool design factory will not be held liable should THE CLIENT be found to be infringing on an already existing copyright, trademark or service mark relating to the project name, description or service. All ARTWORK designs created during creation of THE PROJECT are ORIGINAL WORKS and can be protected by copyright.
In the course of THE PROJECT, Kool design factory will remain in contact with the client regarding edits, revisions and scheduling. If THE CLIENT fails to provide necessary feedback to Kool design factory regarding any edits and/or revisions within 28 days, THE PROJECT may be subject to removal from our servers and placement in our STALE DATED database. Any STALE DATED project is subject to a $35 (USD) reactivation and un-archiving fee. This fee is at the sole discretion of Kool design factory.
If THE CLIENT fails to communicate with Kool design factory regarding any initiated project for a period of more than 90 days, such project will be cancelled, and any retainers or deposits shall be applied as a KILL-FEE as outlined elsewhere in this document. No further edits, revisions, file transmission or online image storage will be undertaken by Kool design factory after that date. Further activation of this project will be subject to new project activation, project submission, retainers and deposits as outlined in our current pricing schedules, unless specifically waived, in writing by an authorized representative of Kool design factory.
Further, if THE CLIENT, after 60 days from project submission, and after initial preliminary designs have been displayed, wishes to alter original scope of project, as outlined in project submission forms, including, but not limited to, name change, type of business change, theme of business change, specifically requested illustration change, then such project shall be deemed a new project and subject to new retainer payments as per current pricing schedules. Previously paid retainers and/or balances shall be applied as KILL FEES to original project, and any new retainers and/or balances shall be applied to new project as requested by THE CLIENT.
All artwork, designs, edits, revisions and work product created in THE PROJECT (other than the FINAL design accepted by THE CLIENT as being the subject of this agreement) remain the exclusive copyright and intellectual property of kool design factory Any use of this work project by THE CLIENT and/or their assigns is strictly prohibited without written, prior permission by Kool design factory. For further information on any of our terms and conditions, please contact us.
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